BBB Reliability Report for
eCampus.com


This is not a BBB accredited business.


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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

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Reported on Saturday, November 21, 2009 10:38 PM

BBB Accreditation

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This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

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Based on BBB files, this business has a BBB Rating of D+

Click here for an explanation of BBB Ratings.

    Reasons for this rating include:
  • Number of complaints filed against business
  • Length of time business has taken to resolve complaint(s)

Customer Experience

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While the company has been responsive to most complaints, the responses were not always received within the Bureau's timeframe.

Complaints received by the Better Business Bureau concern difficulty in receiving promised monies for textbooks sold to the company through their "Buy Back" program. Complaints also concern difficulty in reaching the company through e-mails and/or telephone contact.

Some complaints concern a failure to ship the books as promised, failure to notify of delays and charging restocking fees.

Business Contact and Profile

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Name:
eCampus.com
Phone:
(888) 388-9909
Address:
2415 Palumbo Drive, Lexington, KY 40509
      Google map  Mapquest map  Yahoo map
Business Category:
Books - Textbooks New & Used, Books-New, Encyclopedia & Book Sales by Internet, Internet Shopping Services, Sales & Order Books
eMail:
BBB file opened:
January 25, 2002
Business started:
July 2001
Primary Contact:
Ms. Valerie Coffey (Client Services Specialist)
Complaint Contact:
Mr. Heath Hershey (Customer Service Supervisor)
Other Contacts:
Mr. Mark Carson  (Vice President fo Customer Experience)
Mr Barry Kern  (Director of Marketing)
Mr. Matt Montgomery  (Chief Executive Officer)

Alternate Business Names

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A Book Company LLC
BforC
Bigger Books.com
Books for Christians.com
ecampus
ecampus books
eCampus.com, Inc.
SellBackBooks.com
www.betterbooks.com

Products and Services

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eCampus.com offers new and used textbooks, trade books, college emblematic and Greek apparel for men and women, electronics, computers, gifts and other services.

The company also offers to buy used textbooks and DVD's. Sellers enter the ISBN of a textbook on their website, and the company makes an offer to buy. The quote offered by the company is valid for 7 days. According to the company's website, they pay for shipping and will mail back a check once the items are received and verified that they meet the company's standards. The company states that items that don't meet their standards will be destroyed and not returned.

Additional Locations and Phone Numbers

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PO Box 841, Florence, KY 41022, Boone County
      Google map    Mapquest map    Yahoo map
2415 Palumbo Drive #200, Lexington, KY 40509, Fayette County
      Google map    Mapquest map    Yahoo map
P.O. Box 9998, Lexington, KY 40511, Fayette County
      Google map    Mapquest map    Yahoo map

(859) 514-5200
(859) 514-6827 (FAX)

Customer Complaint History

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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 394
    in the last 12 months: 184

Complaints Concerned:
    Selling Practices  (52 complaints)
48Resolved
3Company made every reasonable effort to resolve
1The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
    Advertising Issues  (21 complaints)
11Resolved
3Delayed Resolution
4Company made every reasonable effort to resolve
3The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
    Service Issues  (37 complaints)
34Resolved
3Company made every reasonable effort to resolve
    Customer Service Issues  (3 complaints)
3Resolved
    Credit or Billing Disputes  (88 complaints)
79Resolved
5Delayed Resolution
2Company made every reasonable effort to resolve
2The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
    Delivery Issues  (65 complaints)
51Resolved
7Delayed Resolution
7Company made every reasonable effort to resolve
    Refund Practices  (104 complaints)
86Resolved
3Delayed Resolution
9Company made every reasonable effort to resolve
6The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
    Product Quality  (3 complaints)
1Resolved
1Company made every reasonable effort to resolve
1The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
    Contract Disputes  (12 complaints)
10Resolved
1Delayed Resolution
1Company made every reasonable effort to resolve
    Guarantee or Warranty Issues  (9 complaints)
9Resolved

Government Actions

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The BBB has no information regarding Government Actions at this time.

Advertising Review

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The BBB has no information regarding Ad Reviews at this time.

Industry Tips

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To protect yourself while cybershopping, the Better Business Bureau recommends the following tips:

* THINK SECURITY. Your computer is connected through telephone wires to the Internet. Information sent over the Internet can be intercepted. Consider using secure online service providers which encrypt or scramble purchase information and transactions. Secure sites display a lock indicating your personal information is protected. Look for information on the company's privacy and security policy.

* INVESTIGATE BEFORE YOU INVEST. When you shop with a new business on the Internet, check its reliability report with the BBB. Company reliability reports can be found on the Internet at our web site listing businesses in central and eastern Kentucky, www.ky.bbb.org, or the national BBB web site, www.bbb.org. Reliability reports will tell you the length of time in business, the name of the principal officer, its complaint history as well as membership status in the Bureau. Also ask the company for a catalog or brochure to be mailed to you; that way you can take time to study the products and services offered, and make sure you are making a wise investment. Look for the BBBOnLine logo indicating the company is a member of the Better Business Bureau. Click on the logo to confirm the company's membership status.

* USE THE UNIFORM RESOURCE LOCATOR (URL). The URL allows you to check the address of the company's web site and ensures that you are dealing with the right company. Use one of the various sites such as www.BetterWhoIs.com and www.WhoIs.com which provide information about the registrar of the URL.

* STICK TO WHAT YOU KNOW. Make sure that you understand the company's refund and return policies. Make note of the time required to process and ship your order. The product or service offered by a particular web company maybe just what you need, but if you can't return it or if it takes two months to receive, is the offer as good as you originally thought it to be? Always, print out a copy of the confirmation number or any other documentation of the transaction for your records.

* RED FLAGS. Look for information about the company on the web site. This information should include the company's name, address, phone numbers and fax numbers. Often there is a history of the company and information on the principal officers and the various ways to contact the firm. If this information is not available, think twice before doing business.

If you are asked for your bank account/credit card number or social security number in order to conduct a transaction, then a red flag should wave. Con artists who have used every other type of media for fraudulent activity are now turning online to obtain this type of information and then use it to make unauthorized debits to your accounts.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 14005012
Report as of: 11/21/2009 10:38 PM

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